faq

ORDERING & PAYMENT

How do I book you to create a design for me?

To book a branding project, please click here.
To book a website project, please click here.

For all other enquiries, please contact me here.

Can I pay in instalments?

All branding and website bookings are paid for via instalments. An initial 50% non-refundable deposit is required upon booking, this is to secure your place and also covers the initial design stages, with the remaining balance falling due at set milestones throughout your project.

Project fees under £100 are due in full. This is to secure your place and also covers the initial design stages. The remaining balance is due prior to any artwork being released.

Do you accept international clients?

Of course! My client’s are located all over the world.

What payment methods do you accept?

Payment can be made via BACS or PayPal for international clients.

Are deposits refundable?

For branding & website projects as these are booked weeks in advance, I often have to turn clients away for your reserved time slot, if you back out this could leave an empty slot. As such, my deposits are non-refundable. Your deposit secures your place in my design queue and ensures you are serious about moving forward with our project.

For any other work, payments are only refundable if no work has started.

Do I have to sign a contract?

For all branding and website work a design contract will be issued. Don’t worry though – it’s nothing scary! For any other work a contract is not normally required however, payment of your invoice is taken as acceptance of my Terms & Conditions.

When can you start my project?

This depends on how booked up I am at the time of your enquiry, occasionally there can be a waiting list but I will be able to advise you of an estimated start date once you’ve been in touch.

I have a really tight deadline, can you fit me in?

Rush services are not available for branding and website projects. My availability is as per my website.

For graphic design services, a rush service may be available but this does depend on my schedule at the time of your enquiry. A rush service fee is applicable.

DESIGN

How many designs will I receive?

This depends on your project. Usually you will receive at least two designs to choose from with development of your chosen design.

Are changes to the design free?

Two complimentary rounds of refinments are included in your design. After this, changes are charged for at my hourly rate of £45 per hour.

What happens if I don’t like any of the designs?

It’s really important you provide me with a concise brief and you ensure you have a clear idea of your project. In the very unlikely chance this happens, additional designs can be produced at the same fee you are charged for the first design(s).

What format will I receive my final design(s) in?

For branding projects, you will receive a super lovely Logo Pack. This will contain your logo in EPS, PDF, JPG and PNG format plus a brand style guide in PDF format.

For design projects your design will be provided in a PDF format which will be set-up depending on your needs. JPEG files are available upon request.

Photoshop files are only provided if requested before your project starts.

The original artwork files (i.e. the templates) are available to purchase outright for an additional fee.

What do you use to create my design?

This depends on your project! I use mainly Illustrator, InDesign, Photoshop and Dreamweaver, along with initial sketches on pen & paper. I also use my Wacom tablet for freehand, digital drawing.

Can you create a Word document for me?

No, I don’t use Word for designing.

I want to use a specific font in my design.

If you’ve seen a font you love we’ll chat about whether or not this works with your project. If said font isn’t one I have on file, the purchase price will be added to your next invoice.

Are stock images included within your fees?

No, however I can incorporate the cost of these and a sourcing fee into your quote should you be needing any stock imagery. Please do let me know prior to quoting.

PRINT

Do you print in-house?

I outsource all of my own and my clients printing to my fabulous printers. The printers I choose are selected because I am fully confident in their production, materials and trust them 100% with producing only the best final finish for our artwork. I handle my clients printing for 99% of their projects so I would be more than happy to do so with you too!

Can I print the design myself?

If you would rather to arrange printing of the artwork yourself I can arrange for a print-ready file to be sent to you or your printer however I can not be held responsible for any finishing and printing errors/disappointment that occurs.

Can I see a sample before commiting?

Print samples are possible however, they do incur a charge due to the set-up process. I can however arrange for card and foil swatches to be sent to you. These are generic swatches but are a great reference point.

How much does Printing cost?

This varies quite a lot depending on the item, finish and quantity. I offer a Print Management Service should you wish for me to obtain quotes or handling the printing on your behalf. This service is £70 or complimentary for my branding clients.

WEBSITES

What platform do you use to create websites?

WordPress.

What access will I have to my website?

You will be given Admin access to your website. This means you’ll be able to make minor changes to the site, implement SEO and blog. For e-commerce clients you’ll also be able to fully manage your shop. You will be emailed a lovely helpful booklet detailing website changes and how to action these once the website is complete.

Are updates & maintenance included?

During the development stage, amendments are included within the fee. Any updates/amendments requests required after the final invoice has been issued will incur a fee. These are charged at my hourly rate of £45 per hour.

All clients receive 12 months of complimentary WordPress and plugin updates. 

Is hosting required?

Yes, all websites will require WordPress hosting to be set up prior to me being able to start the design & development work. You can set this up yourself or I can do this on your behalf for an additional fee.

Where will my site be hosted?

If you opt for me to set this up on your behalf, your WordPress hosting will be arranged via my chosen hosting provider, 1&1. I will initially set your 1&1 account up and then proceed to register your domain name or move your chosen domain across to 1&1 – both of which I’ll chat with you about prior to actioning. Both your 1&1 account & any domain names will be registered in your name and you will own them. The username & password for your 1&1 account will be provided as soon as it has been set up, your then welcome to update your 1&1 account/profile and change the password.

If you already have domain names registered, we’ll discuss the best options for you.

After the initial 10/11 months of registering your WordPress hosting, 1&1 will issue a reminder, via email directly to you and it is then entirely your responsibility to ensure payment is made or the site is moved to a new host. None payment will result in loss of the site.

If you choose to arrange the hosting yourself, your site will be hosted wherever you have chosen. Please contact your chosen host for further information. I will require FTP access to your server.

Will my site be secure from hackers?

WordPress have two plugins specifically for security, these are added to your site as soon as the hosting is set up. One prevents comment spam for all you lovely bloggers, the other helps keep the overall site secure and free from hackers. Obviously, I can’t 100% guarantee your site will never be hacked.

Do try to keep all passwords as secure as possible and don’t share these with anyone. If you need an additional user added to your website, please let me know and I will set them up with their own username & password.

What about technical issues?

Hosting/Technical issues are something that is incredibly rare with WordPress and usually only occur when storage limits have been exceeded, horrible spam comments on your blog haven’t been regularly deleted or something has been manually amended within the Theme Functions file by yourself.

If any issues arrise which are due to hosting or server issues, it is the responsibility of yourself and your host to resolve this. For any WordPress/Plugin issues, I am able to offer technical support at £45 per hour.

Is my site backed up?

For the first twelves months back-ups are complimentary, and are actioned on/around the 1st of each month. After this, you can then either decide to back your site up yourself or book in for an additional 12 months for £120.

You are absolutely welcome to do this yourself too – I recommend this is done monthly and stored securely.

Will I be storing payment details?

Payments are taken through Paypal so you’ll never store any payment data on your site, phew! Paypal will also protect you from fraudulent transactions, so no need to worry about those either.

You will need to set up a Paypal account if you don’t already have one.

Who will manage my online shop?

For e-commerce sites the first 20 product listings are included within your booking. After these products have been added and the product formatting has been set up, then is a great time to start adding products to the site yourself so you become more & more comfortable with managing your new online shop.

Shop & order management is entirely down to you, I’m here to craft the beautiful site design for you! I do have a super helpful booklet on the basics to email across to you once the site is ready. Should you feel you’d prefer to have the website managed by me, monthly retainer packages are available.

Do you write the website content?

No, this is something you can either write yourself or hire a Copywriter to do on your behalf. I can highly recommend Franky of Love Audrey for all your copywriting needs.

Is SEO include in the price?

No, my skills are purely design & development. If you’d like to hire an external company to handle the SEO for you this isn’t a problem. A user can bet set up within your website specifically for them, it also means should you not be happy with their services they can be removed from the website easily.

I install Yoast SEO on all of my clients sites should you wish to handle the SEO yourself, along with a Google Verification file & set up of a Google Analytics plugin within your site (you’ll need a Google account prior to this). I’ll provide further information on this at a later date.

COPYRIGHT & RETURNS

Will I own the designs?

Branding and website clients will have the ownership rights transferred to them at the end of their project and upon receipt of all payments.

All others designs remain copyright of Becky Lord Design. Purchase of any design item(s) does not transfer copyright of the design. Please see my full T&C’s for further information on copyright.

Can i purchase an extended license?

Please contact me to discuss your requirements.

I’ve noticed a mistake, what do i do?

If you notice a mistake please contact me as soon as possible to arrange amendments and re-prints. Unfortunately, as noted in my Terms and Conditions, all proof checking is yours (the clients) responsibility so any re-prints will incur full re-printing charges.

Do you accept returns on printed items?

Refunds are only issues on the items that do not match the final proofs as approved by you. This does not include colour matching.

need to chat?

My studio is based in Sheffield, UK and welcomes clients worldwide.