faq

ORDERING & PAYMENT

How do I book you to create a design for me?

To book a branding project, please click here.
To book a website project, please click here.

For all other enquiries, please contact me here.

Can I pay in instalments?

All branding and website bookings are paid for via instalments. An initial 50% non-refundable deposit is required upon booking, this is to secure your place and also covers the initial design stages, with the remaining balance falling due at set milestones throughout your project.

Project fees under £200 are due in full. This is to secure your place and also covers the initial design stages. The remaining balance is due prior to any artwork being released.

Do you accept international clients?

Absolutely! I’ve created my process to be workable regardless of location and as such, my clients are located all over the world.

What payment methods do you accept?

Payment can be made via BACS or PayPal for international clients.

Are deposits refundable?

For branding & website projects as these are booked weeks in advance, I often have to turn clients away for your reserved time slot, if you back out this could leave an empty slot. As such, my deposits are non-refundable. Your deposit secures your place in my design queue and ensures you are serious about moving forward with our project.

For any other work, payments are only refundable if no work has started.

Do I have to sign a contract?

For all branding and website work a design contract will be issued. Don’t worry though – it’s nothing scary! For any other work a contract is not normally required however, payment of your invoice is taken as acceptance of my Terms & Conditions.

When can you start my project?

Branding availability is listed here.

Website availability is listed here.

Places are strictly on a first come basis and change weekly. If you’re thinking of booking I recommend doing so as soon as you’re possible to avoid any disappointment.

For Graphic Design projects, please contact me for my latest availability.

I have a really tight deadline, can you fit me in?

Rush services are not available for branding and website projects. My availability is as per my website.

For graphic design services, a rush service may be available but this does depend on my schedule at the time of your enquiry. A rush service fee is applicable starting from £100.

BRANDING

How many designs will I receive?

For Essential bookings, you’ll receive three unique logo concepts to choose from. For Luxe and Couture you’ll receive five.

You’ll then be required to narrow down your choices to one which will then be developed into a full identity including icons.

Your final logo pack will contain at least one main logo and icon. Depending on the design, you may also receive a secondary logo and multiple icons.

Are changes to the logo free?

After you’ve received your first concepts you’ll have the opportunity to make two lots of refinements. Refinements only include minor tweaks & perfections to your chosen design and not full redesigns or new concepts.

You may like to see a combination of two concepts which is absolutely fine.

Once you’ve received your draft brand style guide you’ll then have the chance to make a further two rounds of refinements and up to five refinements on the colour palette.

What happens if I don’t like any of the designs?

It’s really important you provide me with a concise brief and you ensure you have a clear idea of your project. In the very unlikely chance this happens, additional designs can be produced at £150 per concept.

This will be confirmed with you before going ahead. Payments will be required before any additional work is undertaken.

What format will I receive my final logos in?

Your logos will be sent via Dropbox in:

• EPS (Vector)
• PDF
• JPEG for print
• PNG (transparent background)
• Monochrome versions (black and white on transparent backgrounds)

PSD files are not included within logo packs but Photoshop can open all of the above without a problem!

What do you use to create my logo?

Logo designs are usually created with Illustrator. Depending on the design, I may create initial sketches on pen & paper. I also use my Wacom tablet for freehand, digital drawing.

Can I have a Photoshop file?

Photoshop’s purpose is for photo editing, not logo design. As such, you won’t receive a .psd (photoshop) file of your logo however, you’ll be able to work with any of the logo files included within your logo pack in Photoshop.

I want to use a specific font in my design.

If you’ve seen a font you love we’ll chat about whether or not this works with your project. If said font isn’t one I have on file, the purchase price will be added to your next invoice.

Will I own my logo?

The full ownership of your logo will be transferred upon final payment of your project fees. You’re welcome to register the logo as a trademark too!

WEBSITES

What platform do you use to create websites?

WordPress.

Will I be able to edit my website?

Yes! For even the least tech-savvy, WordPress is relatively easy to use and you’ll be given access to my online tutorials and guidelines.

You’re given full, free reign to edit your site as and when you please but do understand that any mistakes which need rectifying will incur a recovery fee.

Of course, I can’t guarantee you’ll find it easy to use/update but know I have your back for any site changes you need. 

I have clients who I hear from once/twice a year who happily update their site themselves and those I work with on weekly basis to keep their site looking fresh and beautiful. 

What access will I have to my website?

You will be given Admin access to your website. This means you’ll be able to make minor changes to the site, implement SEO and blog. For e-commerce clients you’ll also be able to fully manage your shop. You will be emailed a lovely helpful booklet detailing website changes and how to action these once the website is complete.

Are updates & maintenance included?

During the development stage, amendments are included within the fee. Any updates/amendments requests required after the final invoice has been issued will incur a fee. These are charged at my hourly rate of £45 per hour.

All clients receive 12 months of complimentary WordPress and plugin updates. 

Can I have an online shop function?

Absolutely! This starts from £300 depending on the quantity of products you need adding.

Who will manage my online shop?

For e-commerce sites the first 20 product listings are included within your booking. After these products have been added and the product formatting has been set up, then is a great time to start adding products to the site yourself so you become more & more comfortable with managing your new online shop.

Shop & order management is entirely down to you, I’m here to craft the beautiful site design for you! I do have a super helpful booklet on the basics to email across to you once the site is ready. Should you feel you’d prefer to have the website managed by me, monthly retainer packages are available.

Is hosting required?

Yes, all websites will require WordPress hosting to be set up prior to me being able to start the design & development work. You can set this up yourself or I can do this on your behalf for an additional fee.

Where will my site be hosted?

This is entirely up to you! I’m happy to recommend my preferred providers but ultimately, the choice is yours.

Any hosting set-up will be registered in your name and you’ll be fully responsible for any fees incurred and renewals.

Do you set up domains & emails?

I can register your domains and emails during the hosting set-up. This will be charged at the same rate as your chosen host bills.

I don’t offer support for setting up emails on your chosen email client (i.e. gmail/iPhone…)

Will my site be secure from hackers?

WordPress have two plugins specifically for security, these are added to your site as soon as the hosting is set up. One prevents comment spam for all you lovely bloggers, the other helps keep the overall site secure and free from hackers. Obviously, I can’t 100% guarantee your site will never be hacked.

Do try to keep all passwords as secure as possible and don’t share these with anyone. If you need an additional user added to your website, please let me know and I will set them up with their own username & password.

What about technical issues?

Hosting/Technical issues are something that is incredibly rare with WordPress and usually only occur when storage limits have been exceeded, horrible spam comments on your blog haven’t been regularly deleted or something has been manually amended within the Theme Functions file by yourself.

If any issues arrise which are due to hosting or server issues, it is the responsibility of yourself and your host to resolve this. For any WordPress/Plugin issues, I am able to offer technical support at £45 per hour.

Is my site backed up?

For the first twelves months back-ups are complimentary, and are actioned on/around the 1st of each month. After this, you can then either decide to back your site up yourself or book in for an additional 12 months for £120.

You are absolutely welcome to do this yourself too – I recommend this is done monthly and stored securely.

Do you write the website content?

No, this is something you can either write yourself or hire a Copywriter to do on your behalf. I can highly recommend Franky of Love Audrey for all your copywriting needs.

Are images included?

No, you source all of the site imagery. Whether this involves an organised photoshoot or stock imagery, I can recommend my favourite suppliers!

Is SEO include in the price?

No, my skills are purely design & development. If you’d like to hire an external company to handle the SEO for you this isn’t a problem. Alternatively, I can recommend an awesome SEO specialist.

PRINT

Do you print in-house?

I outsource all of my own and my clients printing to my fabulous printers. The printers I choose are selected because I am fully confident in their production, materials and trust them 100% with producing only the best final finish for our artwork. I handle my clients printing for 99% of their projects so I would be more than happy to do so with you too!

Can I print the design myself?

If you would rather to arrange printing of the artwork yourself I can arrange for a print-ready file to be sent to you or your printer however I can not be held responsible for any finishing and printing errors/disappointment that occurs.

Can I see a sample before commiting?

Print samples are possible however, they do incur a charge due to the set-up process. I can however arrange for card and foil swatches to be sent to you. These are generic swatches but are a great reference point.

How much does Printing cost?

This varies quite a lot depending on the item, finish and quantity. I offer a Print Management Service should you wish for me to obtain quotes or handling the printing on your behalf. This service is £70 or complimentary for my branding clients.

DESIGN

How many designs will I receive?

This depends on your project but is really up to you! You’re welcome to book in for as many different options as you like.

Are changes to the design free?

Two complimentary rounds of refinments are included in your design. After this, changes are charged for at my hourly rate of £45 per hour.

What happens if I don’t like any of the designs?

It’s really important you provide me with a concise brief and you ensure you have a clear idea of your project. In the very unlikely chance this happens, additional designs can be produced at the same fee you are charged for the first design(s).

What format will I receive my final design(s) in?

For design projects your design will be provided in a PDF format which will be set-up depending on your needs. JPEG files are available upon request.

Photoshop files are only provided if requested before your project starts.

The original artwork files (i.e. the templates) are available to purchase outright for an additional fee.

Will I own the designs?

Designs remain copyright of Becky Lord Design. Purchase of any design item(s) does not transfer copyright of the design. Please see my full T&C’s for further information on copyright.

Can i purchase an extended license?

Please contact me to discuss your requirements.

What do you use to create my design?

This depends on your project! I use mainly Illustrator, InDesign, and Photoshop, along with initial sketches on pen & paper. I also use my Wacom tablet for freehand, digital drawing.

Can you create a Word document for me?

No, I don’t use Word for designing.

I want to use a specific font in my design.

If you’ve seen a font you love we’ll chat about whether or not this works with your project. If said font isn’t one I have on file, the purchase price will be added to your next invoice.

Are stock images included within your fees?

No, however I can incorporate the cost of these and a sourcing fee into your quote should you be needing any stock imagery. Please do let me know prior to quoting.

REFUNDS & RETURNS

If I don't like the design, do i get a refund?

In the unlikely event you don’t like the design(s) created, any money pre-paid is non-refundable. 

I’ve noticed a mistake, what do i do?

You’ll have the opportunity to make two rounds of refinements to your design and this is the time to proof and double check everything.

If you’ve received the final artwork and noticed a mistake, you’ll be charged the time spent to edit and prepare the files again. This can be anything from £10 upwards depending on the amount of changes needed.

If your item has been printed, as noted in my Terms and Conditions, all proof checking is yours (the clients) responsibility so any re-prints will incur full re-printing charges.

Do you accept returns on printed items?

Refunds are only issues on the items that do not match the final proofs as approved by you. This does not include colour matching.

Can I cancel my project?

You’re welcome to cancel at any time. Any monies pre-paid are non-refundable.

need to chat?

My studio is based in Sheffield, UK and welcomes clients worldwide.